We are currently on the lookout for two superstars to join our friendly team in Southampton!
If you, or someone you may know, might be interested, please send your CV and covering email to richard.clarke@townorcountry.co.uk.
CUSTOMER SERVICE EXECUTIVE – £25,000-£30,000
We are actively looking for our new Customer Service Executive, a brand new and varied role created to help grow our business. On the reservations side, the successful candidate will be responsible for daily tasks related to making reservations, ensuring excellent customer service, and meeting customer satisfaction goals. There will be an element of sales, actively seeking out new opportunities to be converted by our Head of Business Development, attending networking events (some evening and/or weekend work may be required, however time-off in lieu will be given) and assisting in the growth of the portfolio, and network of contacts throughout the Hampshire area. The successful applicant must have a confident yet friendly telephone manner; and the ability to learn and use our dedicated online reservations software. Other duties will include liaising with guests during their stays, and assisting the senior management team.
Qualifications
- Excellent communication and customer service skills
- Full driving licence and access to own vehicle
- Confident yet personable telephone manner
- Experience in a hospitality setting preferable
- Ability to prioritize and multitask
- Outgoing and friendly manner, happy to attend networking events
- Strong problem-solving abilities
- Attention to detail and accuracy
- Proficiency in reservation systems and software, or the ability to learn
PROPERTY MAINTENANCE MANAGER – £35,000
We are seeking a skilled Property and Maintenance Manager, with a variety of general maintenance skills; or indeed with one specialism, to oversee and conduct the maintenance and management of our properties. As a pivotal role within the company, we are looking for a real ‘go-getter’ who can oversee the department, using their own initiative and helping to build our established business, with scope to grow a team of direct reports. The ideal candidate will have experience in project management, possess electrical knowledge, and demonstrate strong customer-focused skills.
Please note: This role is located in central Southampton, with flexibility for some work from home; and the requirement of being ‘on call’ outside of normal working hours.
Duties
- Conduct ongoing property maintenance and repairs
- Alongside the BDM, plan and furnish new properties to stringent timescales
- Manage property budgets and expenses
- Coordinate with external contractors for maintenance work
- Ensure compliance with health and safety regulations
- Conduct regular property inspections and assessments, relaying any works required to both the team and the property owners.
- Be available for general duties, including occasional gardening and household waste removal.
- Confidently liaise with guests and resolve issues promptly
- Oversee property security measures where required
- Liaise with guests via our reservations team to promptly deal with any issues
Experience
The successful candidate should preferably have the following skills and experience:
- Full driving licence and access to own car/van (mileage reimbursed)
- Practical experience in maintaining properties
- Project management experience in property management
- Ability to carry-out works on properties to a high standard
- Supervising maintenance staff and contractors
- General maintenance knowledge, including electrical
- Proficiency in English for effective communication
This role offers an exciting opportunity for a proactive individual with a passion for property maintenance to make a significant impact within our well-established business, which has big plans for growth and expansion over the coming years.